DELIVERY OF PRODUCTS
PG Italy Manufacturing srls undertakes to deliver the Product to the address indicated by the Customer. In order to optimize the delivery process, the address indicated by the Customer must be an address where delivery can be made during normal working hours.
If the Customer (or authorized person) is not present at the time of delivery of the Product to the address indicated, the transport company will make a second delivery attempt the following day. If the Customer (or authorized person) is not present for this second attempt too, the shipment will be placed in storage at the nearest logistics warehouse owned by the transport company. Once the terms indicated from the date of the notice have elapsed (which in no case will be less than seven (7) calendar days), the Customer will not have contacted PG Italy Manufacturing srls to agree on a new delivery date, the Products will be returned to PG Italy Manufacturing srls and the Customer will have to pay the shipping and return costs.
PG Italy Manufacturing srls will not be responsible for errors or damage caused upon delivery if the address indicated by the Customer does not correspond to the delivery location desired by the Customer.
If an order includes multiple Products, PG Italy Manufacturing srls may deliver such Products in various stages and on different dates, in compliance with the delivery deadline.(*)
In the event that, upon receiving the ordered Products, the Customer notices that the packaging is damaged or, once the packaging has been opened, that the Products are damaged during transport, or different from those ordered or, again, that Products are missing relating to the same order, the Customer must communicate it to PG Italy Manufacturing srls within 5 calendar days of delivery.
(*) Terms of delivery
PG Italy Manufacturing srls will inform the Customer of the delivery deadline before completing the purchase procedure.
PG Italy Manufacturing srls does not deliver Products on Saturdays, Sundays, during national, regional and local holidays.
PG Italy Manufacturing srls will inform the Customer, by sending an email to his email address, of the departure date of the Products and the contact details of the transport company that will carry out the delivery.
If 15 calendar days have elapsed from the agreed delivery deadline without the Customer having notified PG Italy Manufacturing srls that he has not received the Products, it will be understood that the Customer has correctly received said Products.
Delivery is considered to have been made from the moment the Product is made available to the Customer at the delivery location indicated by the Customer or at the corresponding collection point.
The risk of the Products (among others, loss, compromise or theft) passes to the Customer from the moment the Products are made available to the Customer at the place of delivery.